[Sample] FAQ template

# Content Creation and Management FAQs

Welcome to our Content Creation and Management FAQs! This article aims to provide you with comprehensive answers to common questions regarding content creation and management. Whether you're looking to enhance your articles or streamline your content management process, we've got you covered!

## Table of Contents

1. Content Creation FAQs

- How to add callout cards to my content?

- How to automatically generate a Table of Contents for my article?

- How to track multiple versions for my article?

- How to add a code snippet to my article?

2. Content Management FAQs

- How to filter articles based on their properties?

- How to reorder articles automatically?

- How to perform bulk actions on articles?

- How to make my folder visible to a specific customer segment?

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### Content Creation FAQs

**How to add callout cards to my content?**

You can easily insert callout cards into your content by using the quick insert feature. This allows you to highlight important information or tips in a visually appealing manner, making it easier for your readers to grasp key points.

**How to automatically generate a Table of Contents for my article?**

Creating a Table of Contents (TOC) is straightforward! Simply click on the TOC button in your text editor after you’ve added headers using the paragraph format. The TOC will automatically populate based on these headings, providing a structured overview of your article.

**How to track multiple versions for my article?**

To keep track of the evolution of your article, navigate to the Versions section. Here, you can access all previous versions, allowing you to see how your content has changed over time and revert to earlier drafts if necessary.

**How to add a code snippet to my article?**

To include a code snippet, click on the Insert code icon in your knowledge base article's text editor. A popup window will appear where you can enter your code. For example, you might include HTML code like this:

```html

This is a sample code snippet

```

### Content Management FAQs

**How to filter articles based on their properties?**

To filter articles, navigate to the article list views and input the specific values you want to use for filtering. This feature allows you to quickly locate articles based on categories, tags, or other properties.

**How to reorder articles automatically?**

To automatically reorder articles, go to the Manage section under the Solutions tab. Hover over the relevant folder and click the edit button. In the window that opens, use the Order articles drop-down menu to select your preferred sorting method.

**How to perform bulk actions on articles?**

If you need to perform actions on multiple articles, head to the article list views and filter the articles you wish to manage. Once filtered, you can select the bulk action you want to execute from the button that appears above the list.

**How to make my folder visible to a specific customer segment?**

To control the visibility of a folder, click on the folder you wish to adjust. From there, select the Visible to drop-down menu, where you can choose from the list of customer or company segments you have previously created.

We hope this FAQ article helps you navigate content creation and management more effectively! If you have any further questions, feel free to reach out to our support team.