Category: Payment & Billing Support
Group: Payment & Billing Support
Overview:
This article guides customers through steps to resolve payment failures during checkout.
Common Reasons for Failed Transactions:
Insufficient balance in your bank account or card.
Incorrect card details or expired card.
Network or connectivity issues during payment.
Bank or card issuer blocks or restrictions.
Payment gateway downtime or technical issues.
What to Do When a Transaction Fails:
Check your payment details
Verify card number, CVV, expiry date, and billing address are correct.Ensure sufficient funds
Make sure your bank account or card has enough balance for the transaction.Try a different payment method
Use an alternative card, net banking, UPI, or wallet.Retry the transaction after some time
Network or gateway issues might resolve quickly.Check for SMS or email alerts
Your bank may send alerts explaining the reason for the failure.
If the Issue Persists:
Clear your browser cache or try a different browser/device.
Disable any VPN or firewall that might block payment gateways.
Contact your bank to check if there is a block or restriction.
Contact Payment Support:
If you have followed the steps above and your transaction still fails, please contact our Payment & Billing Support Team with:
Transaction details (amount, date, payment method)
Any error messages received
Screenshots if available
We will assist you promptly to resolve the issue.
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